Editorial & content questions: editorial [at] payactivusa [dot] com
Application support: support [at] payactivusa [dot] com
Press & partnership: press [at] payactivusa [dot] com
We typically respond within one business day.
Hours
Monday – Friday, 9:00 AM – 6:00 PM U.S. Central Time. Emails sent on weekends are answered Monday morning.
Mailing address
PayactivUSA Editorial
c/o Compliance Department
Please use the editorial email for the physical address — we only publish it to verified parties.
What we cannot help with by email
- Resetting your Payactiv app password — use the in-app Help menu or Payactiv Inc.'s support.
- Payactiv Card lost/stolen reports — these go to the issuing bank's 24/7 support, printed on the back of your card.
- Personal legal, tax or investment advice — see a licensed professional.
- Collections or loan servicing — contact your lender directly using the details on your loan agreement.
Submit a Payactiv review
We publish positive and critical reviews on the Reviews page. Email editorial [at] payactivusa [dot] com with "Payactiv review" in the subject and a few sentences about your experience. We lightly edit for grammar and remove personal identifiers.
Report a correction
If you spot an error — a stale fee, a changed Payactiv feature, a misquoted statistic — please tell us at editorial [at] payactivusa [dot] com. Corrections are updated promptly and we note the correction at the bottom of the affected page.